Starbucks Customer Service Essay Example | Topics and Well Written Essays - 750 words

Starbucks Customer Service - Essay Example An enterprise that has succeeded in the beverage business by providing superb customer service is Starbucks. This paper analyses the customer service at Starbucks Incorporated. At Starbucks customer service is not just a business function it is integrated into the corporate culture. This company whose core business is selling quality coffee beverages has become a global icon of popular culture in the United States and worldwide. At Starbucks coffee is not just a drink, it is a complete experience. Starbucks has expanded worldwide and currently has operations in 41 countries with a total of 10,295 outlet stores operating as wholly owned or licensing agreements (Starbucks). People go to Starbucks because it offers an eccentric comfortable atmosphere that is created by the company’s partners (employees). Starbucks offers a variety of the best tasting top quality coffees in the world. The clients are enticed to stay around the stores and hangout to enjoy some of the company’s other products and services such as coffee merchandise, fresh foods, consumer and entertainment products which include high speed wireless internet access (Starbucks). Customer service is a strategy that is integrated in the entire supply chain. At Starbucks the customer service philosophy starts with the coffee farmers & makers and its suppliers of materials. Starbucks builds close relationships of mutual benefit with its suppliers to ensure the company obtains the possible price and on time delivery. The company gets involved in the farming operation of its producers of coffee to assist and ensure the crops of coffee are produce at the highest possible worldwide standards. â€Å"The farmers, millers, exporters, and importers who grow process and or supply coffee to Starbucks share the same uncompromising commitment to quality we value† (Corporate Social Responsibility 6). Customer service at Starbucks also means serving the needs of the communities in

Air pollution Essay Example for Free

Air pollution Essay Introduction to Air Pollution Air pollution is the presence of foreign substances in the atmosphere, emitted by industries and motor vehicles that cause damage to living organisms. Air pollution characteristics Air pollution characteristics in a particular region are influenced by: The type and amount of pollutant and their source of emission. The topographical and meteorological conditions affecting dispersion, concentration and transboundary transport of pollutants. The type of technology and various raw materials used in the manufacturing process and the type and quantum of emissions. The extent of industrialization and population density. Air Pollutants Sources of air pollutants Major sources of air pollution are natural sources and man-made source. A. Natural sources: Volcanic eruptions, forest fires, deflation of sands and dusts, storms, etc. Pollutants from natural sources Volcanoes: ashes, smokes, carbon dioxide dust and other gases. Land surface: salts spray from seas and ocean, dusts and soil particles from ground-surface. Extraterrestrial bodies: cosmic particles and rays, chest produced due to bombardment of asteroid materials, comets etc. with the earth. B. Man-made (anthropogenic) sources Industries, automobiles, agriculture, power plants, domestic sources, etc. Pollutants from manmade sources Industries: smokes, fumes, dust, particulate matters. Domestic sources: gases from kitchen, domestic heating. Automobiles: smoke, fumes, emissions from different vehicles. Agriculture: insecticides, pesticides and herbicides. Power plants: heat from the power plants, smokes, fly ash. Introduction to Air Pollution Air pollution is the presence of foreign substances in the atmosphere, emitted by industries and motor vehicles that cause damage to living organisms. Air pollution characteristics Air pollution characteristics in a particular region are influenced by: The type and amount of pollutant and their source of emission. The topographical and meteorological conditions affecting dispersion, concentration and transboundary transport of pollutants. The type of technology and various raw materials used in the manufacturing process and the type and quantum of emissions. The extent of industrialization and population density. Air Pollutants Sources of air pollutants Major sources of air pollution are natural sources and man-made source. A. Natural sources: Volcanic eruptions, forest fires, deflation of sands and dusts, storms, etc. Pollutants from natural sources Volcanoes: ashes, smokes, carbon dioxide dust and other gases. Land surface: salts spray from seas and ocean, dusts and soil particles from ground-surface. Extraterrestrial bodies: cosmic particles and rays, chest produced due to bombardment of asteroid materials, comets etc. with the earth. B. Man-made (anthropogenic) sources Industries, automobiles, agriculture, power plants, domestic sources, etc. Pollutants from manmade sources Industries: smokes, fumes, dust, particulate matters. Domestic sources: gases from kitchen, domestic heating. Automobiles: smoke, fumes, emissions from different vehicles. Agriculture: insecticides, pesticides and herbicides. Power plants: heat from the power plants, smokes, fly ash.

Positive And Negative Outcomes Of Globalisation

Positive And Negative Outcomes Of Globalisation Globalisation is the process by which the world is connected as one through trade and set-up communication. This connection is occurring at a fast rate. According to Ervin and Smith (2008, p.2), Globalisation describes the ongoing global trend towards the freer flow of trade and investment across borders and the resulting integration of the international economy. The need to trade and conduct business with other countries Is what has led to Globalisation. Regional societies and cultures are trading with each other leading to mutual co existence. HISTORY Globalisation has existed for a long time. This came about due to agriculture and industrial revolution in the ancient times. Manufacturers and producers had to trade with what they had. The construction of roads, invention of wheel carts, and the coming up of big cities such as Rome and Olympia contributed to trade between the regions. In modern times the invention of aero planes, trains, mobile phones, internet and good network system has largely brought about the expansion of globalisation. This happened after World War 2 owing to the fact that peace had to be conventional. This could only be attained through trade and communication. The term globalisation is used in the media and by the world leaders every now and then. Prime Minister Gordon Brown has said that it is a fact and here to stay (Gordon Browns speech to the CBI, Nov 2006). This statement means that globalisation has taken charge, and will continue to increase as the world becomes a global village. The growth of globalisation has occurred owing to number of reasons. Tisdell San (2004, p.84), say that, Globalisation has proceeded rapidly since 1960, mainly due to reduced man-made barriers to trade, such as reduced tariffs. Generally the reduced cost of requirements for trade in the post war era has led to expansion of globalisation. The existence of technology such as computers and universal satellites has created a single market. A great deal of advertising that countries are doing for themselves is leading to verse responsiveness from other states. This is because countries are producing individual goods. People are traveling for themselves to purchase what they wish for because it is cheap and available. Globalisation has caused competition among high-quality goods. Lewis Richardson (2001, p. 39), state that, Global integration allows better performing firms, workers, and communities to grow faster than other firms, workers, and communities and so to increase their share of their industry, their lab our market, and/ or their region. Further from that, trade that comes as a result of this enhances the shared relationship amid the countries. ITS EFFCTS As globalisation continues to grow and improve it brings some effect. This is because both the developed countries and developing countries are involved and the level of production is not the same. Some deal with raw material and others deal with manufactured goods. The global recession is also making some countries to suffer the challenge. According to Hedegaard Lindstorm (2000, p. 50-51), there should be balance between the import and export conduced between developed and developing countries. There should be international equalization of factor prices. Globalisation should lead to capital exports from industrial to developing countries; exports of agricultural products and labour intensive manufacturers from developing to (initially) developing countries. This should reduce the disparity between them. The level of output has increased worldwide. This is because various countries are producing in anticipation of selling to other countries. This increases the yield and production of further goods. This is advantageous because countries will never go in need. It will ensure incessant supply of goods and services. It has also led to development of ICT in most countries especially developing ones. This is because there is need for unremitting communication among the countries for trade purposes. Information is also necessary if business is going to be conducted. It brings technical advancement especially to the developing countries. This is because they have to attain the standards of the core countries. It has been said that ICT is globalizing at a swift rate. It has led to integration between diverse cultures and societies. This is because they indulge in trade. As a result of these there is exchange of culture and behavior. The world becomes a village as a result. Integration also brings about good co existence between the different countries and diplomatic relations. POSITIVE AND NEGATIVE OUTCOMES Globalisation has positive and negative effects. The constructive effect of globalisation is that it has created opportunities for countries to market what they have. This is because they have potential consumers for their goods. It has created a market place for goods, therefore this is positive as countries earn there revenues. Globalisation has also promoted the design of new technologies. This is because of the competition that exists between countries conducting the trade. Every country is trying to provide the latest technology. This is good for human race because their life is enhanced. Globalisation also brings about growth and improvement of developing countries as they get new technology. It enables them to improve the way of life of their people and this is also good as it enlightens people. It also brings about good diplomatic relations amid countries. This because of the relationship that exists such as economic ties. It creates peaceful coexistence and ensures that it i s maintained. According to Molle (2003, p.37), It brings economic benefits, highlighting the growth of some countries that have opened their markets to international trade and investment. They point next towards the benefits in terms of peace and security. These are some of the positive outcomes of globalisation. Globalisation has negative outcomes. One is the price set up for the commodities in trade. These prices set at times cannot be attained by the developing countries due to economic hardships such as global recession. It makes the condition to be unjust leading to exploitation of the peripheral countries. There is also repatriation of profits back to the mother countries if the business was conducted in other countries. This is because individuals and companies who invest in other countries always take the profits back to their home countries e.g. Multinational companies. It also leads to cases of monopolization by the world economies. This is because they are the forces that set up the market price for goods. They control the market. This leads to anguish of developing countries as poverty progresses. According to Hewa and Stapleton (2005, p. 155), The negative effects of globalisation can be varied and range from the impoverishment and depopulation of local communities as corporations or factories relocate to optimize competitiveness and unemployment rises. These are some of the negative reasons for globalisation. CONCLUSION Globalisation is consequently here to stay. It will continue to grow as the world advances into the future. It has integrated a lot of countries and enhanced peaceful co existence among them.

Analysis of Percy Jackson and the Olympians Essay -- Character, Greek

The fact that Percy Jackson has friends is incredible. It’s an unshakable fact that any friend of his within a ten mile radius will be in a life or death situation with him by dinner, and they aren’t always so lucky as him. But that’s getting ahead of ourselves. Over the course of the five-part contemporary young adult series Percy Jackson & The Olympians, titular character Percy Jackson must embrace his Greek God parentage and save Olympus with the help of his fellow demigods. The aim of this paper is to discuss his Hero’s Journey throughout the series, provide an in depth character analysis, and draw parallels between Percy and the three classic Greek heroes of mythology: Perseus, Theseus, and Hercules. The first novel of the series, Percy Jackson and the Lightning Thief , is where Percy’s Hero’s Journey begins, encompassing the first five stages. The Ordinary World, the first stage, is the introduction of the main hero. â€Å"The hero, uneasy, uncomfortable or unaware, is introduced sympathetically so the audience can identify with the situation or dilemma† (Campbell). Percy Jackson, a twelve year old diagnosed with both dyslexia and ADHD living in New York with his loving, over-worked mother and abusive stepfather, begins his story attending a boarding school for â€Å"troubled youth† and having a less than spectacular time being the new kid. Despite his good intentions of protecting his only friend Grover from a bully, Percy gets in trouble at school and is pulled aside by one of his teachers, whom is revealed to be the Fury Alecto, one of Hades’s servants in disguise. It is at this point in the story in which the second stage, The Call to Adven ture, comes into play. Percy defeats the Fury with the help of a centaur named Chiron, t... ...Journey and examine the heroic parallels between Percy Jackson and the great Greek heroes Perseus, Theseus, and Hercules through a timeless lense. Works Cited Campbell, Joseph. "The Hero's Journey Outline." Hero's Journey. N.p., n.d. Web. 20 Apr. 2014. . Eliade, Mircea. "In Search of Cupid and Psyche: Chapter Two." In Search of Cupid and Psyche: Chapter Two. Harper & Row, 1 Jan. 1963. Web. 20 Apr. 2014. . Riordan, Rick. Percy Jackson & The Olympians. Neu bearb. Ausg. ed. Hamburg: Hyperion, Print. Wistrom, Elizabeth . "Percy Jackson: Character Analysis." Bright Hub Education. N.p., 20 Jan. 2012. Web. 20 Apr. 2014. .

The Impact of the Communist Manifesto During the Late 1800s and Early 1900s :: History Historical Karl Marx Communism Essays

The Impact of the Communist Manifesto During the Late 1800s and Early 1900s There is no doubt that the Communist Manifesto was a shocking and radical document for its time, but it did much more than shock the public. The Communist Manifesto made the oppressed conscious of their status and influenced the unity of the working class. It also influenced the revolutions of 1848, it formed the basis of the reorganization of the Communist League and the demands of the Communist party, it influenced other radicals to take action, and it significantly influenced all subsequent Communist literature. The Communist Manifesto made the oppressed people aware of their status and called them to unite. It did this by outlining the history of classes and class struggle. The Communist Manifesto stated that society and history are shaped by class struggles and that two classes were present in 1848, the bourgeois and the proletariat. The document goes on to state that the bourgeois had created capitalism and were oppressing the proletariat.[1] Marx defines the proletariat as â€Å"an appendage of the machine†. [2] He recognized how the proletariats were being exploited and he brought it to the attention of the public. Not only does the Communist Manifesto point out that the proletariats were being exploited, it went a step further and called the proletariats to action. He called the working class the revolutionary class and told them that they had the power to fight the bourgeois.[3] The Communist Manifesto forced the Proletariats to recognize their exploitation. As a result the attitude of the proletariat was changed. Proof that the proletariats attitudes were changed comes from the widespread uprising of revolutions in Europe that followed the publication of the Communist Manifesto. The widespread uprising of the revolutions after the publication of the Communist Manifesto are know as the Revolutions of 1848. They started in France and mainly spread to Germany, Italy, and the Austrian Empire, but were documented in other empires as well, but on a lesser degree.[4] Although the Communist Manifesto is not said to be the driving force behind these revolutions it can definitely be noted as a factor. The revolution in France happened because the working class desired universal suffrage. King Louis Philippe was overthrown and the Second Republic of France was established. The revolution in Germany, partially inspired by the French revolution that preceded it, unified the country with the national parliament.

Defining Writing Style :: Writing Style Styles Essays

Defining Writing "Style" Many accomplished authors have tried distinguishing what "good writing style" is. Some believe it is writing simply, others believe it is writing precisely. Numerous books have been published in order to help define this murky area called "style." Matthew Arnold, poet and critic, once said "Have something to say, and say it as clearly as you can. That is the only secret of style." So why then is this topic so unclearly defined? Perhaps it is because each person has had different writing influences and needs improvement in different areas. To address this problem, many famous authors and professors have contributed to the writing style literature. William J. Strunk, and E.B. White wrote The Elements of Style which was followed by another book, Style: Toward Clarity and Grace, by Joseph Williams. Strunk, a former college professor at Cornell University, came up with the idea to publish a book on fundamental usage of the English language or "the rules of usage and principles of composit ion most commonly violated" after teaching them to college students (Introduction, xiv). E.B. White, who is known mostly for his book, Charlotte’s Web, and also for his creative non-fiction, was a student of Strunk’s who was so inspired by his former teacher’s work that he added to the book and had it published after Strunk’s death. Some time later, professor Joseph M. Williams of the University of Chicago, elaborated on the principles discussed in The Elements of Style and published his own book, Style: Toward Clarity and Grace. Williams is a contemporary writer and the difference between when the books were published is apparent in each text. Although all three writers agree that good writing style consists of clear and concise prose which contains the right amount of emphasis and proper grammar, the level of detail, structure, and content of each book reflects the authors’ intent to target different reader audiences. To begin with, the authors indicate their definitions of good writing style through the organization of each book; the format and structure of each indicates that the authors were targeting different reader audiences. The Elements of Style is a reference book, set up with a detailed index describing the usage of different words and concepts. Its format is almost like an MLA handbook, with numbered, bold rules followed by simple examples. Williams’ book is set up in paragraph form and can only be understood when read in its entirety.

Analysis of Attitudes to Student Housing

Chapter ONE Introduction: 1.1BACKGROUND TO THE STUDY Student lodging is an indispensable constituent of the substructure of any university campus. They are even more of import in a private university. It is of import that pupil lodging installations should let pupils to transport out their academic activities freely while promoting societal interaction. Completed residential edifices should non merely be fit for the intent of the users, but besides be able to execute their maps in such ways as to guarantee comparative occupants ’satisfaction ( Liu, 1999 ) . Research has shown that designers and edifice users’ differ in their criterions or thoughts about the manner edifices should look or run. The designer is normally concerned with aesthetics, economic system, structural stableness, functionality, fulfilling the client ; while the user is chiefly concerned with how best the edifice accommodates his activities. It is necessary for betterment of the design procedure particularly in structured establishments with the possible to transport out similar design and building undertakings that an rating of the public presentation of their existing installations is carried out. The consequence of certain physical and psychological facets of a edifice on the users’ productiveness can non be understated. It is necessary that an appraisal of pupil inn installations and their functionality be carried out. This formal rating of the built environment is called â€Å"Post Occupancy Evaluation ( POE ) † and it is the rating of a edifice with accent placed on its functional characteristics instead than the aesthetics, proficient and economical characteristics entirely. Post Occupancy Evaluation aims to enable clients, determination shapers, and operators of assorted installations to supply better environments for clients, residents, and users ( Cubukcu and Isitan, 2011 ) . Student perceptual experiences can be assessed in footings of both proficient ( i.e. , acoustic and ocular comfort ) and functional ( i.e. , room coatings and room layout ) demands. However, proficient and functional edifice public presentations are considered as two different facets that can be used to explicate student residential satisfaction ( Hassanain, 2008 cited in Akinluyi, 2013 ) . Similar surveies ( Foubert et Al, 1998, Amole, 2009a & A ; Khozaei et al. , 2010 ) in utilizing a different attack have factored in direction of the installations, this includes elements such as inn regulations and fees and the attitudes of inn employees. Several factors can be used to measure overall satisfaction with pupil lodging, including physical variables such as installations and excess services ( Hassanain, 2008 ) . Social variables such as pupil relationships, herding and privateness may besides be considered as factors used to measure user satisfaction. This systematic method evaluates the success and failures of completed design undertakings. Such information could be utilized:To better the completed and future design undertakings by better informing the interior decorators of the users’ demands and better bing edifice public presentation by modifying care and direction patterns.To make an indifferent memory for specific types of design undertakings ( such as infirmary and airdrome design or design of a university campus ) .To develop design guidelines for future design undertakings.1.2STATEMENT OF PROBLEM Many edifices do non execute as planned, some end up functioning an wholly different intent from that for which ground they were constructed. In some instances this can impact on running costs and care, user and client satisfaction and public presentation, wellness, safety and comfort. Harmonizing to Akinluyi ( 2013 ) , for repetition building clients such as universities, larning from, and rectifying past errors in design and commissioning of edifices can be highly cost-efficient and better the public presentation of the establishment in general, its installations in peculiar and greatly better all-around productiveness of the pupils. Housing installations, as before stated, is particularly of import in universities and it is of import that these installations meet the demands of the user for maximal user satisfaction. Harmonizing to Awolesi ( 2008 ) , designs are being constrained by utmost boundaries of cost and economic system, aesthetic considerations, the infinite demands of the clients, or as prevalent in establishments, the demand to do the edifice reflect the bing architectural manner of its immediate environment or typology and this consequences in constructions that sometimes compromise criterions and most times do non see the demands of the proposed users. While there is a demand for considerations of economic system, aesthetics and the of import demands of the client, the users’ demands do non hold to be sacrificed wholly. Residents’ satisfaction is one of the major determiners of edifice public presentation, quality and the success of the design undertaking. This survey seeks to analyze the degree of satisfaction of pupils with the lodging installations provided by the school. In peculiar, it investigates the first male and female inns built by the Physical Planning and Development Department of the Covenant University and the degree of satisfaction of pupils with the infinites provided within the halls. 1.3RESEARCH QUESTIONSHow functional are the infinites provided within the halls?How do pupils react to the infinites in footings of satisfaction?Does gender impact the degree of user satisfaction of pupils?1.4AIM AND OBJECTIVES The purpose of this survey is to measure the station tenancy use of two of the pupil inn installations in Covenant University as it relates to the degree of satisfaction of the pupils with the inn installations and how much these responses are determined by the gender of the pupils. To accomplish this purpose, the more specific aims are:To analyze the inn installations ( viz. Esther Hall and Peter Hall ) in footings of users’ satisfaction.To measure the students’ usage and response to these installations and the infinites within.To analyze how much this reaction is determined by the gender of the pupils.To analyze the quality of the students’ lodging based on the users’ responses and satisfaction with the installations.1.5Justification OF THE STUDY This survey is of import because the pupil lodging installations are an of import portion of the built environment in university campuses. This is particularly so in private universities peculiarly where it is compulsory for all pupils to shack on the campus in inn installations provided by the school. It will measure to what extent the gender of pupils affect the usage and perceptual experience of the infinites within the inn installations and the installations in general and how these infinites can be better adapted to accommodate the demands and demands of the different genders without giving economic system in design and execution ( i.e. building ) . This survey will assist to measure the success of completed design undertakings and measure the extent to which the designers’ purpose and outlooks are aligned with the users’ demands. 1.6Significance OF THE STUDY The survey is aimed at measuring the degree of user satisfaction of pupils in Esther and Peter Halls in Covenant University. It will measure how good the edifices match the demands of the male and female pupils and place ways to better public presentation and fittingness for intent. It will besides analyze the consequence of gender on user response to infinites in footings of satisfaction. The survey will therefore add to the organic structure of cognition every bit good as inform University decision makers on how to student inns can be better designed to accommodate the demands of the pupils. It will besides supply feedback on the degree of satisfaction of the users of the pupil inns being studied. 1.7Scope OF THE STUDY The survey will measure the types of inn installations available in Covenant University with focal point on Esther Hall and Peter Hall. Covenant University is a private university located in Sango-Ota. It was founded in 2002 by the Living Faith Commission in Canaan land, Ota. The University has 4 chief colleges. They are: the College of Business, College of Leadership and Developmental Studies, College of Science and Technology and College of Engineering. The University is good planned with clearly defined subdivisions such as the residential country, academic country, and recreational countries amongst others. The University is to the full residential ( for the pupils ) with 10 inn installations ( 5 male and 5 female inns ) provided to decently house the increasing pupil population. The male inns are the: Peter Hall, Paul Hall, John Hall, Joseph Hall and Daniel Hall. The female inns are: Esther Hall, Mary Hall, Deborah Hall, Lydia Hall and Dorcas Hall. Esther and Peter Hall are the oldest inn installations, built when the school was founded in 2002. These halls have the same design but are occupied by pupils of the two genders. The survey will measure the public presentation of the infinites provided in these halls based on the degree of pupil satisfaction. 1.8LIMITATIONS OF STUDY Due to the nature of the survey, the following are the restrictions that were experienced:The rawness of the research worker.The unanticipated response of users/occupants.Insufficient clip. The clip restraint was a major restriction.1.9RESEARCH METHODOLOGY This survey will basically utilize primary beginnings of information. Data was obtained from occupant pupils across assorted programmes of survey within the capable halls of abode utilizing structured questionnaires. Randomization is achieved by administering these questionnaires across the assorted wings and floors in the halls of abode in a systematic manner. There are 7 wings in each of the halls with 4 floors and 8 suites on each floor, except for A and G wings with 5 suites on each floor. The questionnaires will be distributed to at least 2 pupils on each floor. 1.10DEFINITION OF TERMS Appraisal: This is a opinion of a edifice based on certain selected standards. Constructing Performance: This is the mode in which a edifice maps. It has different facets some of which are quantitative in nature while others are qualitative. Some of these facets are ; energy direction, life-cycle costing, illuming, acoustics, humidness, thermic comfort and spacial relationships. Gender: Gender may be defined as the belongingss that distinguish beings on the footing of their generative functions. Post-Occupancy Evaluation: Preiser et Al. ( 1988 ) defines Post-Occupancy Evaluation as ‘the procedure of measuring edifices in a systematic and strict mode after they have been built and occupied for some time’ . Friedman ( Friedman et al, 1978 ) defines Post Occupancy Evaluation from an anthropometric position as â€Å"an assessment of the grade to which a designed scene satisfies and supports explicit and implicitly human demands and values of those for whom a edifice is designed† Student Housing: Khozaei et Al. ( 2010 ) define pupil lodging as a dumbly populated constructing with many suites in which each room contains several beds. Harmonizing to this definition, pupil lodging installations provide kiping and populating quarters, normally without private bathrooms or lavatories, for a big figure of people. It normally consists of many communal infinites such as baths, washs and in some instances common suites. Student lodging goes by many names, such as halls of abode, pupil residence hall and inns. User Satisfaction: User satisfaction is a procedure of mensurating what was received and what was expected. It is the positive experience expressed by residents when their lodging installation meets their outlooks for unit characteristics, services and installations provided.